Frequently asked questions
Profile
What do I do if I forget my password?
- Click here or click Login in the upper right corner of the event website
- Click the "Forgot password?" link
- Enter the email address you used to register for the event
- Click the Reset Password button
- You will receive an email with a "Reset Password" button
- Click the button and enter your new password in the "New Password field"
- Repeat the new password in the "Repeat Password" field and click Reset your password
Please check your spam and/or promotions inbox in case you did not receive the password reset email!
How do I change my password?
- Log in using your email address and your password.
- Go to Account Settings in your Dashboard, under your profile picture
- Go to the "Change password" section
- Type the old password in the "Old Password" field and the new password in the "New Password" field
- Repeat the new password in the "Repeat Password" field and save.
Please check your spam and/or promotions inbox in case you did not receive the password reset email!
How do I change my email address?
- Log in using your email address and your password.
- Go to Account Settings in your Dashboard, under your profile picture
- Enter the new email address in the Account email address field
- Please note that you cannot change your email address to one that already exists in our system
- Click on Update Email Address
- Wait for the confirmation email in your inbox and then confirm it
How do I change my time zone?
- Click the Edit my profile button in your Dashboard or click here
- Select a time zone from the dropdown menu in the "Personal Information" section
- Make sure you set your time zone correctly because the agenda and your meetings will be displayed according to the time zone you have selected
How do I make changes or add a photo to my profile?
- Click the Edit my profile button in your Dashboard or click here. The information that you filled in during registration will be displayed and it will be editable.
Meetings
How do I request a meeting with someone?
- Go to the Participants list and browse through the profiles
- Click the Request meeting button
- Choose the time and date of the meeting
- Click Send request
- Click "View Profile →" if you want to get more information about the participants
- Click the Request meeting button below their profile picture
- Choose the time and date of the meeting
- Click Send request
| or |
How to check if my camera/microphone is working?
- Please check that your browser has permission to use your camera/microphone
- Click the Camera and microphone test button in your Meetings and follow the instructions
- Depending on your browser settings you may be asked to confirm the activation of the Camera/Microphone through a pop-up dialog form
- If you have already declined to give your browser permission to use your camera and microphone, you will need to adjust the browser's settings
- How to adjust the microphone/camera related settings in your browser?
- If none of the above works, consider switching to another device to join the meetings.
How can I share my screen during my meetings?
- Click the Screen Sharing icon
right next to the camera icon - Choose what to share (your entire screen, a window, or just one browser tab)
- After you have selected, click the Share button
Please note that if you share your screen while playing a video, the other participant(s) will not hear the sound unless it's coming from your PC/laptop and is loud enough for your microphone to pick it up.
Can I invite other people to my meeting?
- You can invite other people, such as your colleagues, to join the meeting. Please note that if there are more than 5 people attending your meeting, the quality of the video/audio may not be as high.
- To do so, go to your Meetings page and click the Invite guests button that is visible in all your upcoming meetings
- A pop-up window will appear with a direct link you can send to your guest(s), either by messaging them on the tool or by email (if you have this).
- When that person clicks on the link, they will be redirected directly to the online 1:1 meeting
- Guests do not have to be registered for the event or have a b2match profile to join the online meeting in this way.
- You can access the invitation link even if you have already started the meeting by clicking the Invite guest icon
in the bottom left corner of your screen
Please do not share your login information with your colleagues if you want them to join your meeting. If two people are logged in to the same profile and join the online meeting, one of them will be kicked out. Always use the direct link to invite other people.
Can I use my own virtual meeting platform (Zoom, Teams, Webex etc.) to host my meeting?
- Yes, of course! In this case, you can set up the meeting via the tool but send the other participants a link to your own platform using the messaging function.
Information webinar (6 July)
Please note that the webinar is not yet visible in the agenda - we will add more information soon and notify all participants.
How do I add the webinar to my agenda?
- To add the webinar to your agenda, you first have to go to the Event Agenda where you can see the available sessions.
- Click the Add button to include the webinar in your agenda.
- If you do not see the Add button, it is possible that you are not logged in to your profile or that the event has registration rules which prevent certain participants to attend the session.
- The session will now be visible in My Agenda.
How can I join the webinar?
- Click the Join Online Session button to be redirected to the online video conferencing tool.
- If you do not see this button, it is possible that you are not logged into your profile, or that you did not add this session to your agenda (see above).
- If the button looks like this: Join Online Session, it means that the session has not started yet.
- The button will become green and clickable 5 minutes before the session starts.
